The shipment of your package

Order fulfillment

Orders are processed Monday to Friday from 9:00 to 17:00. They are processed within 48 hours of receipt of the order, and shipped following checks carried out by the company that supervises payments. Orders placed during sales or promotional periods may be subject to delays.

If an order exceeds the existing quantity in the warehouse, the Supplier, via e-mail, will inform the consumer Buyer whether the good can no longer be booked or what the waiting times are to obtain the chosen good, asking if he intends to confirm the order or not.

The Supplier's IT system confirms the registration of the order as soon as possible by sending the User a confirmation by email.

Delivery of the order

Upon delivery of the package, Customers are asked to inspect it carefully before confirming with their signature the delivery of the order. The goods become the property of the customer upon signing. Below are some cases that may occur. The packaging, at the time of delivery, appears evidently tampered with: customers are advised to sign the delivery with reserve or to refuse it. The Customer refuses delivery of the shipment or requests its return to the sender: any reshipment costs charged to pikantogroup.com will be deducted from any refund due to the Customer. It is not possible to deliver the shipment to the address provided by the Customer in the commercial contract: the package could be returned to the sender. All reshipment costs will be borne by the Customer and will be deducted from any refund due to the Customer.

Shipping cost

  • Italy: €9.90 for orders under the value of €150.00 – free shipping for orders exceeding the value of €100.00
  • EU: €12.90 for orders under the value of €150.00 – free shipping for orders exceeding the value of €150.00
  • NON-EU countries: €49.90 for orders under the value of €500.00 – free shipping for orders exceeding the value of €500.00


Shipping Times

We ship throughout Europe and internationally. Parcels are delivered with our logistics partners UPS, DHL, GLS, TNT, SDA. Within the EU delivery times are 2 to 5 days, international parcels 3 to 7 days.

All our shipments are insured against theft and damage, so please check the integrity of the package before accepting it.

The Supplier assumes no responsibility for disservices attributable to force majeure in the event that it is unable to execute the order within the times established by the contract.

Duties and taxes

Within the EU there are no duties or taxes to pay. International deliveries are made DDU (delivery duty unpaid). This means that all customs duties and other charges are the responsibility of the customer. To calculate any customs clearance costs, please use the link below:

https://customsdutyfree.com/duty-calculator/

It will be your responsibility to pay such non-included import costs and taxes. Before placing your order, we invite you to contact your local customs office to obtain more information and a “landed cost estimate”.